Terms of service

Object Theory – General Terms & Conditions

1. Sales & Returns

All sales are final. Object Theory does not accept returns once a product has been sold and delivered.

2. Damages & Exchanges

• In the event that a product is delivered in a damaged condition, Object Theory will offer an exchange only. Refunds are not applicable.

• Any damage must be reported within 3 days of delivery. Claims made after this period will not be considered.

• Customers are required to share clear photographic and video evidence of the damage at the time of unboxing.

3. Shipping & Liability

• Object Theory ensures that all products are carefully inspected, documented, and packed. Time-stamped images/videos are recorded during packaging and dispatch.

• If damage occurs during transit, the responsibility lies with the shipping/logistics partner. Object Theory will assist in facilitating the claim, but the resolution will be subject to the courier company’s policies.

• Object Theory is not liable for damages caused during transit beyond providing necessary documentation.

4. Manufacturing Defects

• In case of genuine manufacturing defects, Object Theory will take full responsibility and offer a replacement.

• Approved replacements will be processed within 4 weeks from the date of reporting and validation.

5. Payments

• 100% payment must be made in advance for all purchases, along with applicable shipping and delivery charges.

• All prices listed are exclusive of GST and applicable taxes will be added at checkout/invoice.

6. Commissioned Work

• For all custom/commissioned pieces, a 75% advance payment is required to initiate the project.

• The remaining 25% must be paid prior to or at the time of delivery.

• Delivery and logistics charges for commissioned works will be charged separately.

7. General Disclaimer

• Object Theory is not responsible for any delays, damages, or losses caused due to unforeseen circumstances, third-party logistics, or forceful events.